Refund policy

At Heal, we want you to feel confident and satisfied with your purchase. If for any reason you're not completely happy with our products as a part of our 30-Day Money Back Guarantee , we’re here to help.

Returns

  • Return Window: You can return your purchase within 60 days of receiving your order.
  • Process: To initiate a return, please contact our support team at info@tryheal.us with your order details. We will provide instructions for returning the item.

Refunds

  • Approval: Once we receive and inspect your returned product, we’ll notify you of the status of your refund.
  • Refund Method: Approved refunds will be processed to your original payment method within 5-7 business days.
  • Shipping Costs: Shipping fees are non-refundable. Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect product.

Cancellations:

Orders cannot be cancelled once they have been marked as delivered.

Damaged or Incorrect Items

If your product arrives damaged or incorrect, please reach out to us within 7 days of delivery. We’ll arrange for a replacement or full refund at no additional cost to you.

Contact Us

If you have any questions or need assistance, don’t hesitate to reach out to us:

We’re committed to ensuring a hassle-free experience with heal. Your satisfaction is our top priority!

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.